Pearson Product Support Request Form

Have you tried these steps?

To Register:
1. Open a web browser and go to http://www.pearsonsuccessnet.com
2. Click on the Register button
3. Enter your class access code (I don't have an access code)
4. Click Next
5. Fill out your profile, the *fields are required
6. Click Register
7. Login with your username and password (both are case sensitive)

Video Tutorial Links:
https://mypearsontraining.com/tutorials/snet_sf_psnteacherregistration/player.html

If you are still having issues please fill out the information below.

Check to make sure you have SuccessTracker or ST listed within your proeuct names.

If you do not have SuccessTracker or ST listed, please click "manage Priducts" and then click "Add New Products" and enter the product access code for the Success Tracker product.

On the list of products, please make sure there is a check mark besid the product names SuccessTracker or ST.

Dear Valued Customer:

Thank you for contacting Pearson Product Support.

Due to verification issues, we cannot provide student login or access code information to students or parents. Please contact your teacher for further assistance.

Sincerely,

Pearson Product Support

How do I use Success Tracker?

Please watch the video tutorial on how to use Success Tracker. Go to
http://www.mypearsontraining.com/successnet/ and find the tutorial on Success Tracker, “Getting Started.”

Help I don’t see the links!
I watched the tutorial, but I don’t see links for “Manage Assignments” or “Build a new Test.” If you do not have these links, complete the checks below.

Complete these checks:
1. Check to make sure you have Success Tracker as one of your products.
a. At the top of the screen, click on My Account. Listed here are “My
Products”
b. If you do not have Success Tracker listed, please call 1.800.234.5832 to
get the product access code for Success Tracker

2. If you do have Success Tracker listed as one of your products
a. Go to Classes, Manage Classes
b. Click on the name of the class you want to use Success Tracker to assign
tests
c. On the list of products, make sure there is a check mark beside the Success Tracker product you want to use.

Video Tutorial Links:
Assign a Test:
http://mypearsontraining.com/tutorials/isod_stelem_assignatest/player.html
Build a Test:
http://mypearsontraining.com/tutorials/isod_stelem_buildatest/player.html

If you are still having issues please fill out the information below.

Have you tried the Forgot Your Password link on the front page of the Pearson SuccessNet? if you have and you are still experiencing issues, please fill out the form below.